Changing your User Credentials
If you are unable to view your subscriptions, you wish to change the user credentials you are logging in with or for some reason your subscription details are incorrect, you need to clear the 'Download Key' and re-login in so that a fresh download key can be generated. To do this:
- Navigate to 'Components' and click on 'Ark Extension Manager'. This will take you to the 'Ark Manager' screen.
- Click on the 'Options' button. This will take you to the 'Ark Extension Manager' screen.
- Highlight the 'Download Key' > delete it and click on the 'Save and Close' button. This will take you back to the 'Ark Manager' screen.
- Click on the 'Re-login' button. You will see the screen below.
- Click on the 'Login' button. You will see the login screen below.
- Login in with your 'Username' and 'Password'.
The Ark Manager will now be in sync with your suscriptions and you will see your correct subscription details.