Below you will find documentation on how to use our software. This contains easy-to-use steps by step guides with helpful screenshots on how to configure and get the best results.

Setting Up User Folders

The Ark Media Manger comes as a standalone application and can be configured to work in a variety of ways, with other extensions as well as the ARK Editor. The steps below outline the basic principles to sync the ARK Media Manager with the ARK Editor.

Enabling and Disabling User Folders

To enable or disable user folders:

  1. Navigate to 'Extensions' > 'Plugin Manager'. This will take you to the 'Plugin Manager: Plugins' screen as seen below.

  1. Under 'Select Type', select the 'arkmedia-feature' plugin.

  1. Click on the'Ark Media Feature-User Folders', 'Status' button to enable or disable user folders.

Allowing Users to see all Folders

You can allow specific user groups to see the root media folder locations, regardless of whether user folders is active. To do this:

  1. Navigate to 'Components' > 'Ark Media'. This will take you to the 'Ark Media' screen, as seen below.

  1. Click on the 'Options' button found at the top right hand side of the screen. This will take you to the 'Ark Media Cofiguration' screen, as seen below.

  1. Click on the 'Plugins' tab and click on 'Ark Media Feature - User Folders'.

  1. Select the user groups you wish to be exempt, from the 'User Group Exemptions' dropdown list.

  1. Click on the 'Save'.


There are further settings for user folders in 'Ark Editor Configuration'.

  1. Navigate to 'Components' > 'Ark Editor' > click on the 'Options' button on the top right hand side of the screen. This will take you to the 'Ark Editor Configuration' screen, as seen below.

  1. Select the 'Media' tab.

Below is a description of the settings.

Enable User Folders:
This option enables user folders for those using the media manager.
User Folder Type:
This determines if we should use the users username or userid for their root folder.
Enable Users to see all Folders:
Users selected here will be able to see all folders for images or documents. Note by default Super Users are given this right.
Root Image Path:
Location for the Media Manager to look for images.
Root Document Path:
Location for the Media Manager to look for documents.

Please see below for an example of the user folder structure on the server.

The file path for these files (by default) is:

Please note that once you have chosen your configuration, the users, username / id will be embedded in the image file path.

E.g, image file path:

img src="/ images/users/username/mypic.jpg " alt="


Issues with loading user folders typically result because Ark Media and Ark Editor's settings have come out of sync. If you are receiving an error such as the following please read on for information on how to check your settings:

The path: "folder/path/location" could not be found. Please ensure that you have sufficient permissions to view this folder.

The first setting to check is that both Ark Media and Ark Editor's User folder folder name  parameter are set to the same value. This will either be "Username" or "User ID". If one of the extensions has a different value, this will cause errors loading your user folders.

The second setting to check is that both Ark Media and Ark Editor's file path parameters are set to the same value. If Ark Media has the following file paths set in it's configuration (like the above screenshot):

  • images : images
  • Videos : files/docs
  • Documents : files/videos
  • Audios : files/audios

Then you will need to ensure that the Ark Editor's media manager tab settings have the following values:

  • Root Image Path : images
  • Root Document Path : files/docs   (Note: by default this is : files )

This will result in the following user folder locations:

  • images : images/users/[user-folder]
  • Videos : files/docs/[user-folder]
  • Documents : files/videos/[user-folder]
  • Audios : files/audios/[user-folder]
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