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#101 – can't convert my download to pro

Posted in ‘ Ark Editor’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Saturday, 02 January 2016 20:42 GMT
mikeymjk

I bought a $75 ark editor pro suite and i downloaded it to my desktop, however upload was successful in joomla but it didn't show as pro and the back editor was still uninstall even all the plugins where fine. i also entered the download key via options extension manager but the problem persisted. please can you held me fit this bug otherwise i need refund. coz i but this editor because it had a frontend editor and a backend editor. i want to use them simontaniously.
regards

Custom Fields
Server type
Linux
ARK product version
pro
Joomla! version
3
PHP Version
5
Web browser
Safari
Errors log
I bought a $75 ark editor pro suite and i downloaded it to my desktop, however upload was successful in joomla but it didn't show as pro and the back editor was still uninstall even all the plugins where fine. i also entered the download key via options extension manager but the problem persisted. please can you held me fit this bug otherwise i need refund. coz i but this editor because it had a frontend editor and a backend editor. i want to use them simontaniously. regards
Steps to replicate the issue
upload successfull but could not convert to pro version, backeditor missing I have entered the download key but it didn't work not visible on menu item
Monday, 04 January 2016 10:33 GMT

Hi mikeymjk,

Thank you for your post.

Please see this tutorial http://arkextensions.com/documentation/ark-extension-manager/382-installing-extensions on how to install the editor using the Ar Extensions Manager and this tutorial http://arkextensions.com/documentation/ark-extension-manager/272-changing-your-user-credentials on what to do if you are unable to view your subscriptions or your subscription details are incorrect.

If this does not resolve your issue, please raise a support ticket under the technical support section so that we can look into this issue and install the Ark suite for you on your site.

 

I hope this helps.

Kindest Regards,

Louisa

Tuesday, 05 January 2016 00:38 GMT
mikeymjk

HELLO,

i HAVE MANAGED TO INSTALL THE PRO VERSION BUT I AM STILL UNABLE TO ASSIGN TO MY JOOMLA MENU. IT IS NOT IVISIBLE IN MY MENU ITEM TYPE IN SO THAT I CAN DEPLOY THE FRONTEND OF THE EDITOR TO MY SITE VIA A MENU. INADDITION THE BACKEND EDITOR IS FAILING TO PUBLISH PLEASE HELP. I HAVE ADDED SOME SCENE IMAGES FOR YOU.

 

KIND REGARDS

BRYHIMA JOHNSON

 

 

Monday, 11 January 2016 13:48 GMT

Hi Bryhima Johnson ,

Thank you for your reply.

Please can you create a ticket in the Support Forum, adding your site details so we can access your site to try and resolve the problem? To add your site details, go to 'Client Area' > 'Edit Account Details', then 'Site Details', where you can fill in your site details.

Kindest Regards,

Louisa

 

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