Report an issue

Found a bug you'd like to tell us about?
 

 Here’s what to do…Login, Select an ‘Issue Category’ from below and click on the "New Issues” button.

 Please note that support questions will not be handled here. If you need hands on technical support please take out a subscription.

#111 – Source is blank

Posted in ‘ Ark Editor’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 16 February 2016 10:27 GMT
istudio

I upgraded to the latest 1.78 version of the free Ark Editor. The article text have som class-definitions but that shouldn't make any difference. When I click on Source the editor window is blank. Going back to Design mode the editor window is still blank and I have to close the article.

 

Custom Fields
Server type
Linux
Web server type
Apache
ARK product version
1.78
Joomla! version
3.4.8
PHP Version
 
Web browser
Firefox, Chrome, IE12
Errors log
 
Steps to replicate the issue
Open article, click on Source
Wednesday, 17 February 2016 16:58 GMT
awills

Hi istudio

There was an issue with Microsoft Edge [IE12]  with going to source mode in the CKEDITOR  when Edge first came out and a ticket was logged to Microsoft. We came up with a hotfix for this issue, and this was patched into the CKEDITOR. So you should already have this patch. The only thing I can think is that you did an upgrade from an incompatible version of the editor. So if the previous version was older than 1.7.5, then you would need to do a clean install instead of an upgrade because too much has changed since then.

Kindest Regards,

Andrew

 

Wednesday, 17 February 2016 22:50 GMT
istudio

Thanks, must be a upgrade problem. I will uninstall and reinstall.

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.
WebxSolution Ltd is not affiliated with or endorsed by the Joomla! Project or Open Source Matters. The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.

Copyright © 2009 - 2016 WebxSolution Ltd
Powered by JoomlaWired

 

Cron Job Starts