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#111 – Source is blank

Posted in ‘ Ark Editor’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 16 February 2016 10:27 GMT

I upgraded to the latest 1.78 version of the free Ark Editor. The article text have som class-definitions but that shouldn't make any difference. When I click on Source the editor window is blank. Going back to Design mode the editor window is still blank and I have to close the article.


Custom Fields
Server type
Web server type
ARK product version
Joomla! version
PHP Version
Web browser
Firefox, Chrome, IE12
Errors log
Steps to replicate the issue
Open article, click on Source
Wednesday, 17 February 2016 16:58 GMT

Hi istudio

There was an issue with Microsoft Edge [IE12]  with going to source mode in the CKEDITOR  when Edge first came out and a ticket was logged to Microsoft. We came up with a hotfix for this issue, and this was patched into the CKEDITOR. So you should already have this patch. The only thing I can think is that you did an upgrade from an incompatible version of the editor. So if the previous version was older than 1.7.5, then you would need to do a clean install instead of an upgrade because too much has changed since then.

Kindest Regards,



Wednesday, 17 February 2016 22:50 GMT

Thanks, must be a upgrade problem. I will uninstall and reinstall.

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