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#202 – Image Browse Server - Error 404

Posted in ‘ Ark Editor’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 08 February 2017 16:31 GMT
directy

Hi, after upgrade to 211 version i find that if i click to edit Article, left click on an imange and click on 'Imange properties' then click on the big button 'Browse Server' a popup with a 404 error appear...

it try to call this link www.domainname.it/administrator/index.php?option=com_arkmedia&stack=images&tmpl=component&editor=CKEDITOR&editorname=jform_articletext&language=en-gb&edit=0

how can i solve?
thanks
marco

Custom Fields
Server type
Linux
Web server type
Apache
ARK product version
2.1.1
Joomla! version
3.6.5
PHP Version
 
Web browser
Chrome
Errors log
 
Steps to replicate the issue
after upgrade to 211 version i find that if i click to edit Article, left click on imange and click on Imange properties then click on the big button 'Browse Server' a popup with a 404 error appear...
Thursday, 09 February 2017 06:15 GMT
paulc

Hi Marco,

Thank you for your ticket. Could you provide us with access to your site so we can investigate the issue for you?

You can add your details in the Site Details tab below your response.

Regards,

Paul

Thursday, 09 February 2017 16:18 GMT
directy

Hi, i can't see a site details tab in this windows. Where can i insert user access data?

Monday, 13 February 2017 08:29 GMT
paul.f

Hi Directy,

The site details tab is found in the ‘technical support’ area but for bug reported stuff here, we don’t generally take our ‘users details’.  However, when necessary we ask the reporter to email us their details to support@arkextensions.com with a link reference to this report.

Would you be able to do this and we will be happy to take a look.

Kinest regards,

 

Paul Franklin

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.
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