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#208 – Backend template Arkeditor message can't be removed

Posted in ‘ Ark Editor’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 14 March 2017 22:15 GMT
podrska

https://www.screencast.com/t/NuwzuzboIwcB

This picture will explain the problem. I can't remove this message about your softaware after I have uninstalled it from my joomla site.

Custom Fields
Server type
Linux
Web server type
Apache
ARK product version
2.0.2
Joomla! version
3.6.5
PHP Version
7
Web browser
Firefox, Firefox, Chrome
Errors log
 
Steps to replicate the issue
I'm not able to replicate it. It came after I have uninstalled the componet ArtEditor. You need to see a backend to understand the problem. I have put a backend picture as attachment to see. https://www.screencast.com/t/NuwzuzboIwcB I have tried installing component and uninstalling Ark editor again. Didn't help.
Wednesday, 15 March 2017 06:26 GMT
paulc

Hi podrska,

We're sorry to hear that you experienced issues when uninstalling the Ark Editor. Based on your screenshot it appears that one of the modules has been left behind.

As it is a custom HTML module you can remove it by going to Joomla's module manager and using the filters to select administrator instead of site module and then search for 'Ark' and you should see and Ark Editor v2.1 module which you can trash.

This should resolve the issue for you. Let us know if you have any further queries :)

Regards,

Paul

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