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#211 – Can't open inline editor using Chrome

Posted in ‘ Ark Editor’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Sunday, 19 March 2017 17:00 GMT
Hammur

Hi,

In Chrome browser, I can't open the inline Editor. Nothing happens when I click on the 'Pencil icon' .

Does apperantly work fine in any other browser, Firefox, Edge and IE.

However it seems to actually work fine on your demo page using Chrome, so not sure why it doesn't work for me?

Custom Fields
Server type
Linux
Web server type
Apache
ARK product version
2.1.2
Joomla! version
3.6.5
PHP Version
5.6
Web browser
Chrome
Errors log
 
Steps to replicate the issue
In Chrome browser click the 'Pencil icon' => Nothing happens, doesn't open.
Wednesday, 22 March 2017 08:46 GMT
paul.f

Hi, it’s a strange one but I expect there is a JavaScript error on the page which is affecting chrome for some reason. Also perhaps chrome has cached something which could explain all the above. If clearing you cache doesn’t work you could try using your browsers developer tools to find the error. You can then look at the path hopefully track it back to a Joomla plugin. If you can do this then try disabled the plugin where the error coming from and hopefully it will resolve the issue.

Failing that, if you post a ticket in Technical support with you details we will be happy to take a look.

Many thanks,

 

Paul Franklin

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