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#227 – Unable to install

Posted in ‘ Ark Editor’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 04 September 2017 15:42 BST
exeqo

Hello, 

Purchased ArkEditor Pro license last week, downloaded tha package and wanted to install. After a few seconds, I get a fatal error as displayed in the log. From that point on, the only thing I get while opening Joomla's administrator backend is that same fatal error. No other option but to restore a backup then.

How do I get this installed?

thanks

Arne

Custom Fields
Server type
Linux
Web server type
Apache
ARK product version
Arkmanager 1.0.13
Joomla! version
3.2.7
PHP Version
5.6
Web browser
Chrome
Errors log
Fatal error: Call to undefined method JComponentHelper::isInstalled() in /home/jcimechelen/jcimechelen.be/plugins/system/arkupdaterhelper/arkupdaterhelper.php on line 29
Steps to replicate the issue
- download installer zip - extension manager - upload package file => result = the above error line
Monday, 11 September 2017 16:48 BST
paul.f

Hi, I think the problem is that you are not the latest version of Joomla. Please update it to 3.7.5  which should fix the problem for you. Many thanks Paul

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