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#227 – Unable to install

Posted in ‘ Ark Editor’
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Monday, 04 September 2017 15:42 BST


Purchased ArkEditor Pro license last week, downloaded tha package and wanted to install. After a few seconds, I get a fatal error as displayed in the log. From that point on, the only thing I get while opening Joomla's administrator backend is that same fatal error. No other option but to restore a backup then.

How do I get this installed?



Custom Fields
Server type
Web server type
ARK product version
Arkmanager 1.0.13
Joomla! version
PHP Version
Web browser
Errors log
Fatal error: Call to undefined method JComponentHelper::isInstalled() in /home/jcimechelen/ on line 29
Steps to replicate the issue
- download installer zip - extension manager - upload package file => result = the above error line
Monday, 11 September 2017 16:48 BST

Hi, I think the problem is that you are not the latest version of Joomla. Please update it to 3.7.5  which should fix the problem for you. Many thanks Paul

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