Report an issue

Found a bug you'd like to tell us about?

 Here’s what to do…Login, Select an ‘Issue Category’ from below and click on the "New Issues” button.

 Please note that support questions will not be handled here. If you need hands on technical support please take out a subscription.


JUser: :_load: Unable to load user with ID: 106

#95 – Impossible to login and install the pro editor after the free editor is removed

Posted in ‘ Ark Editor’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 26 November 2015 10:06 GMT

I'm reporting this as a bug because it's been like this from the beginning. It's just impossible to login and install the pro editor. Yes I have deleted CACHE a freaking million times...

Custom Fields
Server type
ARK product version
Joomla! version
PHP Version
Web browser
Firefox, Firefox, Safari, Chrome, Opera, IE12, IE11, IE10, IE9
Errors log
Steps to replicate the issue
Install the free editor and the try to install the pro version.
Friday, 27 November 2015 10:48 GMT

Hi Internett Studio,

Thank you for your post.

Please can you give us your site details so we can access your site to try and resolve the problem with the installer? To do this go to 'Client Area' > 'Edit Account Details', then 'Site Details', where you can fill in your site details. You can also download the pro editor here:

Kindest Regards,


Friday, 01 January 2016 13:18 GMT

Hi Internett Studio.

If this still a problem please update this ticket. Otherwise this ticket is deemed closded for now.

Kindest Regards


This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.
WebxSolution Ltd is not affiliated with or endorsed by the Joomla! Project or Open Source Matters. The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.

Copyright © 2009 - 2016 WebxSolution Ltd
Powered by JoomlaWired


Cron Job Starts