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#95 – Impossible to login and install the pro editor after the free editor is removed

Posted in ‘ Ark Editor’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 26 November 2015 10:06 GMT
istudio

I'm reporting this as a bug because it's been like this from the beginning. It's just impossible to login and install the pro editor. Yes I have deleted CACHE a freaking million times...

Custom Fields
Server type
Linux
ARK product version
Latest
Joomla! version
Lates
PHP Version
 
Web browser
Firefox, Firefox, Safari, Chrome, Opera, IE12, IE11, IE10, IE9
Errors log
 
Steps to replicate the issue
Install the free editor and the try to install the pro version.
Friday, 27 November 2015 10:48 GMT

Hi Internett Studio,

Thank you for your post.

Please can you give us your site details so we can access your site to try and resolve the problem with the installer? To do this go to 'Client Area' > 'Edit Account Details', then 'Site Details', where you can fill in your site details. You can also download the pro editor here: http://arkextensions.com/downloads/ark-editor

Kindest Regards,

Louisa

Friday, 01 January 2016 13:18 GMT
awills

Hi Internett Studio.

If this still a problem please update this ticket. Otherwise this ticket is deemed closded for now.

Kindest Regards

Andrew

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.
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