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#178 – Files and Images do not appear

Posted in ‘ Ark Media’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 26 August 2016 18:43 BST

On cPanel of web server host, all files are intact in these folders.


Tried to attach 2 png screenshots, but received error Msg:

Uploaded file is not an image file and you do not have permission.


Custom Fields
Server type
Web server type
ARK product version
Joomla! version
PHP Version
Web browser
Errors log
Steps to replicate the issue
Opened Ark Media Manager and no images or files appear. "No files found. This directory appears to be empty. To begin adding content please click on the above Upload/New Folder buttons."
Tuesday, 30 August 2016 12:12 BST

Hi bmens,

Please try the following steps to see if it resolves your issue:

  1. Clear your briowser cache ('s-Cache)
  2. Clear the Ark Media cache especially if it is an upgrade. You do this by clicking on the recyle icon just before the configuration one(cog icon)

Hope this helps.

Kindest Regards,



Tuesday, 30 August 2016 14:20 BST

I have cleared both my browser and Ark Media cache, and images are still not appearing.

Any other ideas? We recently migrated the website from our local servers to the cloud, and while we haven't switched our DNS yet - we'd like the images to be there when we do.



Friday, 02 September 2016 09:25 BST

Hi bmens,

Could you supply us with access details to your website so we can take a look and see what is going on? Please send the deatails to

Kindest Regards,


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