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#179 – Error while opening media manager in inline editing

Posted in ‘ Ark Media’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 31 August 2016 14:10 BST
quintact

Hi support,

when trying to embend an image or link to a file using the inline editing, I get this (unparsed ?) popup.

What to do? I have to present this function tomorrow to my customes and need a working inline editing. Please help me!

Thx Florian

Custom Fields
Server type
Linux
Web server type
Apache
ARK product version
Editor: 1.9.0 pro, Media Manager: 1.11.0 pro
Joomla! version
3.6.2
PHP Version
5.6.25
Web browser
Firefox
Errors log
 
Steps to replicate the issue
Edit article inline, click Button to embed image OR file --> broken (not parsed) media manager popup
Attachment
Friday, 02 September 2016 09:31 BST
awills

Hi Florian,

Could you try the following to steps to see if they resolve this issue:

Steps

  1. Clear your briowser cache in Firefox (http://www.wikihow.com/Clear-Your-Browser's-Cache)
  2. Clear the Ark Media cache especially if it is an upgrade. You do this by clicking on the recyle icon just before the configuration one(cog icon)

If this does resolve the issue could you give us the image/file  fullname that is causing  this problem.

Kindest Regards,

Andrew

 

 

 

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