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#222 – Can't delete image

Posted in ‘ Ark Media’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 02 June 2017 16:03 BST
freshlookweb

Error message:

Warning
Unable to Execute Action.
The Following File is Invalid: "birthday photo ok.jpg".

Custom Fields
Server type
Linux
Web server type
Apache
ARK product version
pkg_arkmediasuite-pro-2.2.0
Joomla! version
3.7.2
PHP Version
7
Web browser
Firefox
Errors log
 
Steps to replicate the issue
When I try to delete an image that I uploaded through FTP, it gives me an error message. Go to Ark Media. Click on X button over image to delete.
Monday, 05 June 2017 06:41 BST
paulc

Hi freshlookweb,

Thank you for your ticket.

Ark Media does not support files with spaces in the name. This goes for uploads and all other file actions such as delete. If you were to use Ark Media to upload the file it would strip out the spaces for you.

To delete files that you've uploaded via FTP, try renaming the file to remove the spaces, then the file should successfully delete.

Hope that helps!

Regards,

Paul

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