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#231 – cannot oped ark media if user in more than one user groups

Posted in ‘ Ark Media’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Tuesday, 17 October 2017 15:44 BST

Ark media has issues when a user belongs to more that one user groups that have different privileges.

When trying to open ark media.. I get the error:

Not Authorised! You Have Not Been Granted Sufficient Access to View the Ark Media Manager.

Custom Fields
Server type
Web server type
ARK product version
Joomla! version
PHP Version
Web browser
Errors log
Steps to replicate the issue
add a user to user group Registered and also to user group administrator. Log in to backend with that user. Try to open ark media. error...
Wednesday, 18 October 2017 06:05 BST

Hi Netikon,

What user roles/access levels are the users (e.g. Registered & Administrator), so that we can see if we can replicate the issue on our development servers.

Alternatively if you post a technical request ticket here and attach your site details we will take a look into your site for you.



Wednesday, 18 October 2017 09:42 BST

all roles are joomla's default.
To administrator can view core - ark media
but registesred users are not allowed to access core - ark media
If I also enable registered users to be able to access core - ark media, then it works as it should.

Friday, 20 October 2017 10:43 BST

Hi Netikon,

We haven't been able to replicate this issue on our staging site. Below is a list of the steps we took to replicate the issue. Could you let us know if you used a different set of steps?

  • Create a user ("testuser") with both Registered & Administrator (not super admin) access levels.
  • Log in to the back-end of the Joomla site.
  • Navigate to Top Menu/components/Ark Media.
  • Can correctly see the user folder "testuser".

Let us know if we have missed a step in our tests, or if you are experiencing the issue with the above steps could you post a technical request ticket here and attach your site details so that we can take a look into your site for you.



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