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#56 – Ark Media Manager Popup Window Closes Unexpectedly when trying to edit

Posted in ‘ Ark Media’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Thursday, 30 July 2015 21:45 BST


When I try to edit an image, the popup window closes without giving me the option to crop, etc. Thoughts?

Here is a video of the problem:

I'm running the latest Joomla! 3.4.3, and the most up-to-date version of Ark.


Custom Fields
Server type
Web server type
ARK product version
Joomla! version
PHP Version
Web browser
Safari, Chrome
Errors log
Steps to replicate the issue
See video in message below.
Thursday, 30 July 2015 21:46 BST

Sorry, I'm running MAMP, not wamp.


Monday, 03 August 2015 07:57 BST

Hi Alexander,

Thank you for your ticket and helpful video tutorial.

Currently the "Intro Image" parameter acts as a "quick insert" of images; meaning that you select your desired image and it inserts directly into the article field. At the moment image editing features are reserved for the main article text when using the Ark Editor's image button or the Ark Media editor-xtd button at the base of the article text field.

The original reason for doing this was to provide a fast-insert mode for users who wished to directly insert intro image links, plus it skips the up-until-now unnecessary insert screen that allowed you to set class names, styles & ids etc as these aren't necessary for a simple image link. However since newer versions of the Ark Media add image editing to this additional insert screen there is now a case for not skipping this step. So although this is expected behaviour I have created a Feature Request on our features page for yourself and others to vote & discuss the desirability/feasibility of this request, which would then prompt us to add this to our roadmap of future features. All full list of the Ark Media feature requests can be found here.

You can insert your intro image links as normal and then use the article's editor-xtd button to then crop the image. This isn't ideal but achieves what you currently need.



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