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#89 – Can't Open Media Manager at frontend

Posted in ‘ Ark Media’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 11 November 2015 22:13 GMT
takutta

I reopened the issue. I tested with other template and there was same problem. Basic article view editing works but category blog editing does not. 

There is also problem in Ark Media plugin view at index.php?option=com_arkeditor&task=list.edit

Warning: Invalid argument supplied for foreach() in /var/www/userhome/satamasrk/sites/dev.satamaseurakunta.fi/www/administrator/components/com_arkeditor/helper.php on line 201

I don't know if it's related or not.

Custom Fields
Server type
Linux
Web server type
Apache
ARK product version
1.7.5
Joomla! version
3.4.5
PHP Version
5.4.45-0+deb7u2
Web browser
Firefox, Chrome
Errors log
404 - View not found [name, type, prefix]: article, html, arkmediaView. url: index.php?option=com_arkmedia&stack=images&tmpl=component&editor=CKEDITOR&editorname=jform_articletext&language=fi&edit=0
Steps to replicate the issue
Logged in Frontend, edited page and tried to open Media manager. It works with content page editing but not with other components (tested with category blog and preachit-component)
Thursday, 12 November 2015 07:18 GMT
paulc

Hi takutta,

Thank you for your ticket. We've just run some more front-end tests and are un-able to replicate the issue on our development sites. Can you confirm that you are using the latest version of the Ark Media (1.7.3b). Also can you ensure that your browser cache is cleared as well as Ark Media's cache as well (if you're having trouble accessing the Ark Media through the front-end, please log into the administrator and use the "Refresh cache" button in the Ark Media itself).

Failing these things can you provide us with details to your site so that we can look into the issue for you. These details can be added to your user account when logged into the client area.

Regards,

Paul

Thursday, 12 November 2015 07:51 GMT
takutta

Thank you for fast respond!

Yes, it's 1.7.3b. I tried also reinstall Ark Media but it didn't help. Maybe uninstalling everything and then installing it back could help. That's my next plan if you guys doesn't find anything :). All cache (Joomla, browser, Ark Media) is now cleared. I tested also without JCH Optimize but the problems stayed the same.

I put details to my profile.

Thursday, 12 November 2015 08:37 GMT
paulc

Hi takutta,

Thanks for testing those bts & for the site details, we will look into your site and report back once we have indentified the issue.

Regards,

Paul

Thursday, 12 November 2015 13:12 GMT

Hi takutta,

We have tested this and are able to confirm, that it is working in a Joomla article but it is broken in the 'Preachit' component. The issue is related to the way it is calling the URL. If the SEF is turned off in the 'Preachit' component, it will work. We are working towards a release of the editor which is coming out next week, that will include a  fix for this.

Kindest Regards,

Louisa

Thursday, 12 November 2015 20:41 GMT
takutta

Hi!

That is so great to hear! I'm looking forward to that! teeth_smile.png thumbs_up.png

- Jaakko

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