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#168 – Renewing Expired Subscription Via Dashboard → View Invoice

Posted in ‘ Ark Editor’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Sunday, 31 July 2016 22:44 BST

I don't get an invoice with 15% discount renewal fee; generates a new invoice key instead. Please delete the 3 new invoice keys. How can I get an invoice with 15% renewal discount?

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Steps to replicate the issue
1. Login 2. Click 'View Invoice' on expired subscription 3. Click 'Renew' button
Wednesday, 03 August 2016 11:30 BST

Hi digitalcomet,

I have assigned this to issue to accounts and they should look into this issue for you. since this is not a bug report on the arkeditor I have closed this ticket.

Accounts should get back to you shortly

Kindest Regards,


Wednesday, 03 August 2016 16:04 BST

HI digitalcomet,

Thank you for your report.

To do this, simply follow this link that is in the renewal email and login with your username ' digitalcomet ' and password. Next, click on the Renew button and then add the coupon code IMBACK-78y in the cart to receive your 15% OFF discount.

If that doesn’t work please email be with your login details to support@ with a link to this reprot and I will login and take a look at it for you.

Many thanks,


Paul Franklin

This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.
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