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#216 – Disapearing folders while browsing multiple levels folders

Posted in ‘ Ark Media’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 10 May 2017 10:53 BST

Hi guys,

My folders are disapearing while browsing in backend more than 1 level.
No console errors as you can see in this screenrecording.


If it does not work you can download the gif :-)

Any idea what this can be?

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Server type
Web server type
ARK product version
Joomla! version
PHP Version
Web browser
Errors log
Steps to replicate the issue
Multiple levels of folders. On backend in Com_Arkmedia just browsing
Wednesday, 10 May 2017 12:10 BST

Hi Joris,

Thanks for the screencast  which explained the issue. It is certainly a strange one! But we can seem to replicate it on our sites. Could you give us access to the site in question so we can take a look for you?

Wednesday, 10 May 2017 13:03 BST

Yes i can give you access but where do you want me to add those because there is no private option right?

Thursday, 11 May 2017 06:16 BST

Hi Joris,

A technical support ticket would be best in this instance so you can add your site details, if you wouldn't mind creating a ticket there please!



Monday, 15 May 2017 08:59 BST

As mentioned in the tech support ticket, this is a bug in the Chrome browser which we will be fixing for the next release of Ark Media.

Wednesday, 31 May 2017 08:35 BST

We have now released a full fix for this issue in the latest Ark Media 2.2.0 version. Thanks for your patience!


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