Report an issue

Found a bug you'd like to tell us about?

 Here’s what to do…Login, Select an ‘Issue Category’ from below and click on the "New Issues” button.

 Please note that support questions will not be handled here. If you need hands on technical support please take out a subscription.

#222 – Can't delete image

Posted in ‘ Ark Media’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Friday, 02 June 2017 16:03 BST

Error message:

Unable to Execute Action.
The Following File is Invalid: "birthday photo ok.jpg".

Custom Fields
Server type
Web server type
ARK product version
Joomla! version
PHP Version
Web browser
Errors log
Steps to replicate the issue
When I try to delete an image that I uploaded through FTP, it gives me an error message. Go to Ark Media. Click on X button over image to delete.
Monday, 05 June 2017 06:41 BST

Hi freshlookweb,

Thank you for your ticket.

Ark Media does not support files with spaces in the name. This goes for uploads and all other file actions such as delete. If you were to use Ark Media to upload the file it would strip out the spaces for you.

To delete files that you've uploaded via FTP, try renaming the file to remove the spaces, then the file should successfully delete.

Hope that helps!



WebxSolution Ltd and this site is not affiliated with or endorsed by The Joomla! Project™. Any products and services provided through this site are not supported or warrantied by The Joomla! Project or Open Source Matters, Inc. Use of the Joomla!® name, symbol, logo and related trademarks is permitted under a limited license granted by Open Source Matters, Inc.

Copyright © 2009 - 2018 WebxSolution Ltd
Powered by JoomlaWired