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#225 – Images and PDF is not visible in media manager after upgrade

Posted in ‘ Ark Media’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 31 July 2017 14:53 BST

After upgrade to lateste version the file permissions is gone from the media manger and media files are not visible in the media manager. I have upgraded about 50 sites with and I really don't won't to fix file permission in all of those websites to get this to work again.

Please help. This is urgent.

Custom Fields
Server type
Web server type
ARK product version
Joomla! version
PHP Version
Web browser
Firefox, Chrome, IE12
Errors log
Steps to replicate the issue
Upgrade to latest version of media manager
Tuesday, 01 August 2017 06:12 BST

Hi istudio,

Thank you for your ticket.

Unfortunately Joomla's latest versions have made some fundamental changes to how it's file filtering system works, which is why Ark Media has also made changes to keep up.

Firstly, if you have the latest version of Joomla and Ark Media then please can you check that pdf files are still set as valid upload files in Ark Media's configuration?

If that check passes then your server may be missing the necessary libraries to now handle the pdf files as Joomla has significantly altered how file uploads are validated now.

You can use your Joomla admin/System/System Information to check whether you have FInfo installed, as this is the required PHP library that Joomla is dependent on. Otherwise you will need to ask your hosting provider to install the FInfo PHP extension, as Joomla is now dependent on this extension.

If you run these two tests for one of your sites and find what the issue is, it is likely that it will be the same for all of your other sites. It is likely to be the missing PHP library on your hosting environment which can be fixed quite easily. However, if it is a incorrect Ark Media configuration, let us know and we'll see if there is a way to speed up fixing all of your sites faster than manually going through each one!



Thursday, 10 August 2017 15:53 BST


No files is set as a valid upload file. This is the what the ticket is all about. ARK upgrade removed them...It's not Joomla's fault because all worked fine before the Ark Media update. 

I have all standard Joomla installations and it's the same in everyone. If Joomla is dependendant on some PHP library I am pretty certain that this is installed on the servers or else Joomla would give med a warning during the installation. So I just checked one of the servers and fileinfo library vers. 1.0.5 was installed.  There are no missing library (as you probably knew...)

The customers are ending their holiday and have now started to complain that they don't see images, so I hope you can fix this as soon as possible.

I see others complaining about this, and you just access the clients websites and add the file extensions. But I don't think you can get access to 50 sites and fix you need to fix this in an update.


Friday, 11 August 2017 06:56 BST

Hi Øystein,

The latest version of Ark Media did come with the ability to prevent this issue from happening, however it appears that it hasn't executed completely/at all. Could we have site access to one of your sites so that we can see what went wrong and devise some solutions to fix the issue as quickly as possible?



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