Report an issue

Found a bug you'd like to tell us about?

 Here’s what to do…Login, Select an ‘Issue Category’ from below and click on the "New Issues” button.

 Please note that support questions will not be handled here. If you need hands on technical support please take out a subscription.

#85 – Ark Media Button broken (redirects to control panal)

Posted in ‘ Ark Media’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Sunday, 08 November 2015 13:16 GMT

Hi there,

there seems to be a bug with Ark Editor 1.7.5 or Ark Media Manager (basic) 1.7.2b:

With 1.7.1b the href-part of the button link "Ark Media" after the Ark Editor (backend) said something like "/administrator/javascript:void()"; with the new version it only says "/administrator/#" => and now it doesn't work anymore but redirects to the admin control panel. (Tried with Chrome & Edge)

Please fix, at the moment with this it isn't possible to add documents, as there is no toolbar button for adding documents, only images... 

Thanks in advance,


Custom Fields
Server type
Web server type
ARK product version
Joomla! version
PHP Version
Web browser
Chrome, IE12
Errors log
Steps to replicate the issue
1. Try Version 1.7.1b -> blue "Ark Media" button after editor works 2. update to version 1.7.2b -> button doesn't work anymore
Monday, 09 November 2015 09:37 GMT

Hi Sven,

Thanks for pointing that out, we'll get a fix out for this asap.



Monday, 09 November 2015 11:15 GMT

Hi Sven,

We have just released Ark Media version 1.7.3b which should fix the issue for you. Please clear Ark Media's cache after updating using the "refresh" button on the top right of the Ark Media Manager interface.

Please let us know if you require any further help with this.



This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.
WebxSolution Ltd and this site is not affiliated with or endorsed by The Joomla! Project™. Any products and services provided through this site are not supported or warrantied by The Joomla! Project or Open Source Matters, Inc. Use of the Joomla!® name, symbol, logo and related trademarks is permitted under a limited license granted by Open Source Matters, Inc.

Copyright © 2009 - 2018 WebxSolution Ltd
Powered by JoomlaWired

Cron Job Starts