HANDS ON Support

We are here to help from 09:00 to 17:00 London UK time from Monday to Friday.

 Note that a subscription is required to 'Ask a Question' in this forum. Please see: Hands on Technical Support.

Official support hour: Monday - Friday / 09:00 to 17:00 (GMT). Our local time is: 03:33:31
  1. Revolion
  2. Ark Extensions Manager
  3. Friday, December 28 2018, 10:03 PM
  4.  Subscribe via email

Yes I have several websites that I use the Ark Manager on with Pro Editor and Pro Media, Etc... My subscription is active and good, but for some reason on every site I get Installation error when I try to update the editor and media manager through the ARK Manager. Then gives eerror that it can not retreive data. I even double checked my subscription. If I update them seperatly through the regular Joomla Install area it works fine and updates. What do i need to fix. I already tried uninstalling the ARK Manager and then re-installing it still did not work. I have about 200 sites to update. Thanks for any help in the right direction.





Paul Franklin Accepted Answer Pending Moderation

Hi  JP,

Please make sure you have updated to the latest version. We made some changes to our site a while back so you will need to update the extensions manager to get the new login changes. 

If that doesn't work, can you give this a go: https://arkextensions.com/documentation/ark-extension-manager/272-changing-your-user-credentials  which should fix it.

Please let us know how you get on?

Many thanks,


Paul Franklin

There are no comments made yet.
  1. more than a month ago
  2. Ark Extensions Manager
  3. # 1
  • Page :
  • 1

There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Official support hour: Monday - Friday / 09:00 to 17:00 (GMT). Our local time is: 03:33:31

 One topic per thread. Please use different threads for different topics.  Please see: forums conduct.

WebxSolution Ltd and this site is not affiliated with or endorsed by The Joomla! Project™. Any products and services provided through this site are not supported or warrantied by The Joomla! Project or Open Source Matters, Inc. Use of the Joomla!® name, symbol, logo and related trademarks is permitted under a limited license granted by Open Source Matters, Inc.

Copyright © 2009 - 2018 WebxSolution Ltd
Powered by JoomlaWired

Cron Job Starts