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  1. Revolion
  2. Ark Extensions Manager
  3. Friday, December 28 2018, 10:03 PM
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Yes I have several websites that I use the Ark Manager on with Pro Editor and Pro Media, Etc... My subscription is active and good, but for some reason on every site I get Installation error when I try to update the editor and media manager through the ARK Manager. Then gives eerror that it can not retreive data. I even double checked my subscription. If I update them seperatly through the regular Joomla Install area it works fine and updates. What do i need to fix. I already tried uninstalling the ARK Manager and then re-installing it still did not work. I have about 200 sites to update. Thanks for any help in the right direction.

 

 

Thanks,

JT

Paul Franklin Accepted Answer Pending Moderation
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Hi  JP,

Please make sure you have updated to the latest version. We made some changes to our site a while back so you will need to update the extensions manager to get the new login changes. 

If that doesn't work, can you give this a go: https://arkextensions.com/documentation/ark-extension-manager/272-changing-your-user-credentials  which should fix it.

Please let us know how you get on?

Many thanks,

 

Paul Franklin

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