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  1. freshlookweb
  2. Ark Media
  3. Thursday, May 09 2019, 08:24 PM
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I'm not sure if this is the Ark Editor or Ark Media that is having the issue. When I try to upload a document it says that the folder is invalid and I may have wrong permissions. I haven't changed anything and it has always worked in the past. The permissions are correct. I attached a file.

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Paul C Accepted Answer Pending Moderation
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Hi freshlookweb,

Thank you for creating the ticket here, we have looked into the issue and believe it is a configuration problem. Basically, Ark Media & Ark Editor have their own folder path settings in case they are installed separately. usually these sync up but in your case they are different. I have updated the value in the Editor's configuration screen.

See the troubleshoot part of this documentation for further information: http://arkextensions.com/documentation/ark-media-manager/331-setting-up-default-images-file-audio-and-video-folder

Hopefully this should fix the issue for you. Let us know if you are still having problems.

Regards,

Paul

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  1. more than a month ago
  2. Ark Media
  3. # 1
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