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  1. avopolis
  2. Ark Media
  3. Thursday, June 20 2019, 11:28 AM
  4.  Subscribe via email

Hello

Thumbnails images at Media Manager are not being displayed. Can you please see why?

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Andrew Williams Accepted Answer Pending Moderation
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I have notified the support team for Ark Media to look into this issue.

Kindest Regards

Andrew

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  1. more than a month ago
  2. Ark Media
  3. # 1
Paul C Accepted Answer Pending Moderation
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Hi avopolis,

There is usually a system error that is being thrown, that interferes with the rendering of the thumbnails.

Can we use your credentials to log in and take a look?

Thanks,

Paul

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  1. more than a month ago
  2. Ark Media
  3. # 2
avopolis Accepted Answer Pending Moderation
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Yes, you can use them. Thank you!

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  1. more than a month ago
  2. Ark Media
  3. # 3
Paul C Accepted Answer Pending Moderation
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Hi avopolis,

We've had a look at your site, and can see the thumbnails not loading, however we would need FTP access to debug the issue further. Could you double check the FTP credentials as they weren't working when we tried them?

Thanks,

Paul

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  1. more than a month ago
  2. Ark Media
  3. # 4
sip Accepted Answer Pending Moderation
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I'm having this same issue on a few of my web sites. What is the solution?

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  1. more than a month ago
  2. Ark Media
  3. # 5
Paul C Accepted Answer Pending Moderation
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Hi sip,

Can you create a new support ticket and add your site login & FTP details to the Site Details tab and we will take a look into the issuie for you.

Thanks,

Paul

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  1. more than a month ago
  2. Ark Media
  3. # 6
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