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  1. sip
  2. Ark Media
  3. Tuesday, February 11 2020, 02:08 PM
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The thumbnails in ArkMedia aren't able to generate completely. We get warning images on 95% of the thumbs.

This isn't the only site we have this happening. So, if you figure out what is wrong, please let me know the solution so we can correct on the others.

 

Thank you,

 

John

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Paul C Accepted Answer Pending Moderation
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Hi John,

We have added a parameter to Ark Media to address sites with configurations like yours and have directly applied the fix to your site.

We have also released Ark Media version 2.4.3 which contains this fix if you need to apply it to your other sites.

Regards,

Paul

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  1. more than a month ago
  2. Ark Media
  3. # Permalink
Paul C Accepted Answer Pending Moderation
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Hi John,

Thanks for providing details to your site. We've had a look and can see the issue you are referring too. If you swap between folders then images do start to load up correctly. So something is either getting in the way of the initial loading of the images or only a handful of images are being allowed to load at once.

The source of the issue isn't clear to us yet so we will need to investigate the issue further in order to fully diagnose what is going on here. This will involve switching off 3rd party plugins and looking to compare server configurations which we don't want to do on your live environment. So, are you happy for us to take a backup of your site and move it to our servers for further testing?

Thanks,

Paul

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  1. more than a month ago
  2. Ark Media
  3. # 1
sip Accepted Answer Pending Moderation
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Backing up and using it on your system is fine. I will look forward to hopeful answers.

You will find a current backup in Akeeba.

 

 

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  1. more than a month ago
  2. Ark Media
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Paul C Accepted Answer Pending Moderation
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Thanks John, we will set that up today and begin investigating and report back to you as early as we can after the weekend.

Regards,

Paul

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  1. more than a month ago
  2. Ark Media
  3. # 3
Paul C Accepted Answer Pending Moderation
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Hi John,

We have looked into your site on our development servers and there hasn't been an issue loading the images. On looking back at your original site we can see that you are getting resource loading error messages (see attached screenshot). This means that your hosting company is limiting how much resources your account is allowed to use before it gets cut off.

This currently mainly happens on your root "images" folder as there is a large number of images attempting to load at once there.

We will be working on a new parameter option to allow users to change how these thumbnails are loaded which should fix the issue for you. However, you may also want to check whether your hosting package is meeting all your needs as well because this issue may re-occur somewhere else on your site.

We will attempt to directly apply the fix to your site in the meantime and will let you know when we have completed the fix.

Thanks,

Paul

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  1. more than a month ago
  2. Ark Media
  3. # 4
sip Accepted Answer Pending Moderation
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Thank you!!!!

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  1. more than a month ago
  2. Ark Media
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Pleasure :)

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  1. more than a month ago
  2. Ark Media
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