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  1. jasman
  2. Ark Media
  3. Sunday, July 05 2020, 06:33 PM
  4.  Subscribe via email

Hi,

what are the requirements for Ark Media to be able to upload pdf files?

I can upload PDFs on localhost, but I can not upload on the Server. I get Invalid Mime Type.

What should I check?

Paul C Accepted Answer Pending Moderation
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Hi Jasman,

Please double check that pdf's are allowed in Ark Media's configuration:

Ark Media Configuration/File Info (tab)/Documents File Types (parameter)/.pdf

If this is here, then can you confirm that you are adding the pdf to the Documents folder and not the Images folder?

Otherwise, could you provide us with the pdf so that we can test upload the document on our development servers?

Thanks,

Paul

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  1. more than a month ago
  2. Ark Media
  3. # 1
jasman Accepted Answer Pending Moderation
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Hey there,

I remember the last time I had checked that PDF was allowed.

In any case, the same website allows PDF uploading on localhost, but not on the online server. This make me think that there might be specific environment requirements (e.g. php extensions), which are missing from the server.

 

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  1. more than a month ago
  2. Ark Media
  3. # 2
Paul C Accepted Answer Pending Moderation
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Hi jasman,

Possibly, or the site is filtering the document differently. If you would like us to test directly on your site please add you website credentials to the "Site Details" tab in your next ticket response and we will take a look for you.

Thanks,

Paul

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  1. more than a month ago
  2. Ark Media
  3. # 3


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