HANDS ON Support

We are here to help from 09:00 to 17:00 London UK time from Monday to Friday.

 Note that a subscription is required to 'Ask a Question' in this forum. Please see: Hands on Technical Support.

Official support hour: Monday - Friday / 09:00 to 17:00 (GMT). Our local time is: 03:31:36
  1. robynlingen
  2. Ark Media
  3. Wednesday, July 29 2020, 09:13 PM
  4.  Subscribe via email

Since updating to Pro version 2.4.3, I am unable to delete files with the following error.

Unable to Execute Action. The Following File is Invalid: "Lake Monitoring.jpg".

I can see the file on the server via FTP, but I can't see if anything is specifically wrong with the file. This is only happening with certain files and images. Not all.

Thoughts?

Paul C Accepted Answer Pending Moderation
Support
0
Votes
Undo

Hi robynlingen,

That's an interesting issue. Could you try removing the space from the name and seeing if that allows the file to be deleted?

Otherwise, could you either send us the troublesome images to support@arkextensions.com so that we can test, or add your site details to the Site Details tab so that we can run some tests & fixes directly on your website?

Thanks,

Paul

Comment
There are no comments made yet.
  1. more than a month ago
  2. Ark Media
  3. # 1
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Official support hour: Monday - Friday / 09:00 to 17:00 (GMT). Our local time is: 03:31:36

 One topic per thread. Please use different threads for different topics.  Please see: forums conduct.

WebxSolution Ltd and this site is not affiliated with or endorsed by The Joomla! Project™. Any products and services provided through this site are not supported or warrantied by The Joomla! Project or Open Source Matters, Inc. Use of the Joomla!® name, symbol, logo and related trademarks is permitted under a limited license granted by Open Source Matters, Inc.

Copyright © 2009 - 2018 WebxSolution Ltd
Powered by JoomlaWired

Cron Job Starts