HANDS ON Support

We are here to help from 09:00 to 17:00 London UK time from Monday to Friday.

 Note that a subscription is required to 'Ask a Question' in this forum. Please see: Hands on Technical Support.

Official support hour: Monday - Friday / 09:00 to 17:00 (GMT). Our local time is: 14:47:02
  1. Thomas Thrane
  2. Ark Editor
  3. Wednesday, September 16 2020, 10:10 AM
  4.  Subscribe via email

Hi

When I want to add a new category to K2, all I see are spinning gears, the editor isn't loading.

Any ideas on this issue? I have tried to reinstall, same result and it's working with TinyMC.

Kind regards
Thomas

Andrew Williams Accepted Answer Pending Moderation
Support
0
Votes
Undo

Hi Thomas,

We expect this may be due to a JavaScript error on the page.

Would you be able to give us an error report? One of the easiest ways of doing this is to use the developer console in your browser such as Firefox.  Press F12 to easily bring up the console then visit the page where the error is occurring to catch the error. Next can you copy and paste the ‘error report’ to this post.

Many thanks,

Andrew

Comment
There are no comments made yet.
  1. more than a month ago
  2. Ark Editor
  3. # 1
Thomas Thrane Accepted Answer Pending Moderation
Subscriber
0
Votes
Undo

Thanks!

Maybe this is wrong, but all I see there is:

 

 
 
 
 
 
GEThttp://ee.thr.nu/administrator/index.php?option=com_k2&view=category&cid=1[HTTP/1.1 200 OK 2808ms]
 
GEThttp://ee.thr.nu/media/system/js/mootools-core.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 19ms]
 
GEThttp://ee.thr.nu/media/system/js/core.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 20ms]
 
GEThttp://ee.thr.nu/media/jui/js/jquery.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 39ms]
 
GEThttp://ee.thr.nu/media/jui/js/jquery-noconflict.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 47ms]
 
GEThttp://ee.thr.nu/media/jui/js/jquery-migrate.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 42ms]
 
GEThttps://code.jquery.com/ui/1.8.24/jquery-ui.min.js[HTTP/2 304 Not Modified 17ms]
 
GEThttp://ee.thr.nu/media/k2/assets/js/k2.backend.js?v=2.10.3&b=20200429&sitepath=/[HTTP/1.1 304 Not Modified 46ms]
 
GEThttp://ee.thr.nu/media/system/js/mootools-more.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 45ms]
 
GEThttp://ee.thr.nu/media/jui/js/chosen.jquery.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 48ms]
 
GEThttps://cdn.jsdelivr.net/npm/magnific-popup@1.1.0/dist/jquery.magnific-popup.min.js[HTTP/2 200 OK 0ms]
 
GEThttps://cdn.jsdelivr.net/npm/@fancyapps/fancybox@3.5.7/dist/jquery.fancybox.min.js[HTTP/2 200 OK 0ms]
 
GEThttp://ee.thr.nu/media/jui/js/bootstrap.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 55ms]
 
GEThttp://ee.thr.nu/media/system/js/modal.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 54ms]
 
GEThttp://ee.thr.nu/media/jui/js/bootstrap-tooltip-extended.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 51ms]
 
GEThttp://ee.thr.nu/media/media/js/mediafield.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 52ms]
 
GEThttp://ee.thr.nu/plugins/system/cbopengraphsys/js/opengraphprotocol.js[HTTP/1.1 304 Not Modified 49ms]
 
GEThttp://ee.thr.nu/media/regularlabs/js/script.min.js?v=20.9.11663[HTTP/1.1 304 Not Modified 64ms]
 
GEThttp://ee.thr.nu/media/jui/js/cms.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 52ms]
 
GEThttp://ee.thr.nu/administrator/templates/isis/js/template.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 65ms]
 
GEThttp://ee.thr.nu/media/cachecleaner/js/script.min.js?v=7.3.1.p[HTTP/1.1 304 Not Modified 65ms]
 
GEThttp://ee.thr.nu/media/editors/arkeditor/js/arkeditor.min.js[HTTP/1.1 200 OK 63ms]
 
GEThttp://ee.thr.nu/plugins/editors/arkeditor/ckeditor/ckeditor.js[HTTP/1.1 200 OK 211ms]
 
GEThttps://getk2.org/app/update.js?t=20200916[HTTP/2 304 Not Modified 13ms]
 
GEThttp://ee.thr.nu/administrator/templates/isis/images/logo.png[HTTP/1.1 304 Not Modified 19ms]
 
GEThttp://ee.thr.nu/plugins/editors-xtd/rokbox/assets/images/rokbox_14x14.png[HTTP/1.1 304 Not Modified 19ms]
 

GEThttp://ee.thr.nu/administrator/templates/isis/favicon.ico[HTTP/1.1 200 OK 0ms]

Comment
There are no comments made yet.
  1. more than a month ago
  2. Ark Editor
  3. # 2
Thomas Thrane Accepted Answer Pending Moderation
Subscriber
0
Votes
Undo

Thanks!

Maybe this is wrong, but all I see there is:

 

 
 
 
 
 
GEThttp://ee.thr.nu/administrator/index.php?option=com_k2&view=category&cid=1[HTTP/1.1 200 OK 2808ms]
 
GEThttp://ee.thr.nu/media/system/js/mootools-core.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 19ms]
 
GEThttp://ee.thr.nu/media/system/js/core.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 20ms]
 
GEThttp://ee.thr.nu/media/jui/js/jquery.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 39ms]
 
GEThttp://ee.thr.nu/media/jui/js/jquery-noconflict.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 47ms]
 
GEThttp://ee.thr.nu/media/jui/js/jquery-migrate.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 42ms]
 
GEThttps://code.jquery.com/ui/1.8.24/jquery-ui.min.js[HTTP/2 304 Not Modified 17ms]
 
GEThttp://ee.thr.nu/media/k2/assets/js/k2.backend.js?v=2.10.3&b=20200429&sitepath=/[HTTP/1.1 304 Not Modified 46ms]
 
GEThttp://ee.thr.nu/media/system/js/mootools-more.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 45ms]
 
GEThttp://ee.thr.nu/media/jui/js/chosen.jquery.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 48ms]
 
GEThttps://cdn.jsdelivr.net/npm/magnific-popup@1.1.0/dist/jquery.magnific-popup.min.js[HTTP/2 200 OK 0ms]
 
GEThttps://cdn.jsdelivr.net/npm/@fancyapps/fancybox@3.5.7/dist/jquery.fancybox.min.js[HTTP/2 200 OK 0ms]
 
GEThttp://ee.thr.nu/media/jui/js/bootstrap.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 55ms]
 
GEThttp://ee.thr.nu/media/system/js/modal.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 54ms]
 
GEThttp://ee.thr.nu/media/jui/js/bootstrap-tooltip-extended.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 51ms]
 
GEThttp://ee.thr.nu/media/media/js/mediafield.min.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 52ms]
 
GEThttp://ee.thr.nu/plugins/system/cbopengraphsys/js/opengraphprotocol.js[HTTP/1.1 304 Not Modified 49ms]
 
GEThttp://ee.thr.nu/media/regularlabs/js/script.min.js?v=20.9.11663[HTTP/1.1 304 Not Modified 64ms]
 
GEThttp://ee.thr.nu/media/jui/js/cms.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 52ms]
 
GEThttp://ee.thr.nu/administrator/templates/isis/js/template.js?dc2187e24daba9890f84585d9b8ab61b[HTTP/1.1 304 Not Modified 65ms]
 
GEThttp://ee.thr.nu/media/cachecleaner/js/script.min.js?v=7.3.1.p[HTTP/1.1 304 Not Modified 65ms]
 
GEThttp://ee.thr.nu/media/editors/arkeditor/js/arkeditor.min.js[HTTP/1.1 200 OK 63ms]
 
GEThttp://ee.thr.nu/plugins/editors/arkeditor/ckeditor/ckeditor.js[HTTP/1.1 200 OK 211ms]
 
GEThttps://getk2.org/app/update.js?t=20200916[HTTP/2 304 Not Modified 13ms]
 
GEThttp://ee.thr.nu/administrator/templates/isis/images/logo.png[HTTP/1.1 304 Not Modified 19ms]
 
GEThttp://ee.thr.nu/plugins/editors-xtd/rokbox/assets/images/rokbox_14x14.png[HTTP/1.1 304 Not Modified 19ms]
 

GEThttp://ee.thr.nu/administrator/templates/isis/favicon.ico[HTTP/1.1 200 OK 0ms]

Comment
There are no comments made yet.
  1. more than a month ago
  2. Ark Editor
  3. # 3
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Official support hour: Monday - Friday / 09:00 to 17:00 (GMT). Our local time is: 14:47:02

 One topic per thread. Please use different threads for different topics.  Please see: forums conduct.

WebxSolution Ltd and this site is not affiliated with or endorsed by The Joomla! Project™. Any products and services provided through this site are not supported or warrantied by The Joomla! Project or Open Source Matters, Inc. Use of the Joomla!® name, symbol, logo and related trademarks is permitted under a limited license granted by Open Source Matters, Inc.

Copyright © 2009 - 2018 WebxSolution Ltd
Powered by JoomlaWired